Travel plans can sometimes be affected by events outside your control, including flight delays, cancellations, missed connections, severe weather, baggage problems and operational disruptions.
Persia Travel provides assistance to customers affected by travel disruptions and can help you understand the options available under the applicable airline, supplier or travel service conditions.
If your flight is delayed, the assistance available will depend on the airline, destination, length of delay, fare conditions and applicable laws.
Depending on the circumstances, available options may include:
Eligibility for compensation or reimbursement is determined by the relevant airline, supplier rules and applicable consumer or aviation laws.
If an airline cancels your flight, Persia Travel can assist you with the options made available by the carrier.
Depending on the booking conditions, these options may include:
The final options available depend on the airline and applicable fare conditions.
If a delay or cancellation causes you to miss a connecting service, contact Persia Travel or the operating airline as soon as possible.
Possible assistance may include:
Whether the connecting flight is protected will depend on whether the flights were issued as part of the same itinerary or under separate bookings.
Baggage handling is generally the responsibility of the operating airline.
If your baggage is lost, delayed or damaged, report the issue directly to the airline at the airport as soon as possible and obtain a baggage reference or claim number.
Persia Travel may assist you with general guidance relating to:
Severe weather may affect flights, accommodation, tours, transfers and other travel services.
Where a supplier changes or cancels a service because of weather conditions, available remedies depend on the supplier rules and applicable booking conditions.
Persia Travel can assist with reviewing available rebooking, credit or refund options.
Strikes and other industrial action may result in flight delays, cancellations or reduced airport services.
If your booking is affected, we can assist you in checking alternative arrangements and the options provided by the relevant airline or travel supplier.
If your journey is interrupted after travel has commenced, contact us as soon as reasonably possible.
Depending on the circumstances, we may assist with:
Additional costs may apply where changes are not covered by the supplier or your travel insurance.
Travel insurance may provide additional protection for certain disruptions, depending on the policy purchased.
Coverage may include eligible expenses associated with:
Coverage, exclusions, limits and claim requirements depend entirely on the insurance policy selected.
If your booking is affected by a disruption, provide us with:
This allows our team to review your booking and available options more efficiently.
Persia Travel does not guarantee compensation, reimbursement, accommodation or alternative travel in every disruption situation.
Available remedies depend on the relevant supplier, fare conditions, circumstances of the disruption, applicable laws and any travel insurance held by the traveller.
Persia Travel will provide reasonable assistance with bookings made through us and help communicate available options where possible.
Persia Travel
25A Tunstall Square
Doncaster East VIC 3109
Phone: 1300 105 090
Email: info@persiatravel.com.au
