These Terms of Use govern your access to and use of the Persia Travel website, booking platform and related travel services.
By accessing our website, creating an account, making a booking, submitting a travel request or using our services, you agree to these Terms of Use.
Please read these terms carefully before making a booking. If you do not agree with these terms, you should not use the Persia Travel website or services.
Persia Travel provides travel booking and related services that allow customers to search for, enquire about and book travel products and services.
Travel products displayed or booked through our platform may be provided by independent third party suppliers including airlines, accommodation providers, tour operators, transport providers and other travel service providers.
Where a third party supplier provides the travel service, additional terms and conditions imposed by that supplier may also apply to your booking.
By using the Persia Travel website or making a booking, you confirm that:
• You are at least 18 years of age.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is true, accurate and complete.
• You will use our website only for legitimate travel enquiries and bookings.
• Where you make a booking for another person, you are authorised to act on their behalf.
• You will inform all travellers included in your booking of any applicable booking conditions, supplier terms and restrictions.
• You are responsible for maintaining the confidentiality and security of your account credentials.
All bookings are subject to availability, applicable fares, supplier conditions and confirmation.
Submitting a booking request does not necessarily guarantee that the requested travel service is available or confirmed.
A booking is considered confirmed when the applicable confirmation or travel documentation has been issued.
You are responsible for reviewing all names, dates, destinations, flight details, accommodation details and other booking information before completing your purchase and again after receiving your confirmation.
You must notify Persia Travel promptly if you identify an error.
Prices displayed on our website may change depending on availability, supplier pricing, currency exchange rates, taxes, fees and other applicable charges.
The final price applicable to your booking will be presented during the booking process or otherwise communicated to you before payment.
Payment must be made using an accepted payment method.
Where a transaction involves currency conversion, your financial institution or payment provider may impose additional currency conversion or international transaction fees.
Travel services may be subject to additional conditions imposed by the relevant supplier.
These conditions may include:
• Cancellation restrictions
• Change fees
• Refund conditions
• Baggage allowances
• Check in requirements
• Passenger requirements
• Minimum or maximum stay requirements
• No show conditions
• Other fare or booking restrictions
By completing a booking, you agree to comply with the applicable conditions associated with the travel service purchased.
Requests to change or cancel a booking are subject to the applicable fare rules, supplier conditions and Persia Travel's applicable service conditions.
Some travel products may be non refundable or non changeable.
Where changes or cancellations are permitted, supplier charges, fare differences and applicable service fees may apply.
Submitting a cancellation or change request does not guarantee that the request can be completed.
Eligibility for a refund depends on the conditions applicable to the relevant booking and travel supplier.
Where a refund is approved, processing times may depend on the supplier, airline, payment provider and financial institution involved.
Any applicable supplier penalties, cancellation charges or service fees may be deducted from the refundable amount where permitted.
You are responsible for ensuring that you and all travellers included in your booking hold the required passports, visas, permits, identification and other travel documentation.
You are also responsible for checking applicable entry, transit, immigration, customs and health requirements before travelling.
Persia Travel is not responsible for a traveller being refused boarding, entry or transit because required documentation or eligibility requirements have not been satisfied.
Passenger names and other traveller details must be entered accurately and must correspond with the travel documents that will be used for the journey.
Airlines and other suppliers may charge fees for corrections, or may not permit certain changes after a booking has been issued.
You are responsible for checking this information before confirming your booking.
Where travel services are provided by independent suppliers, the supplier is responsible for delivering the applicable travel service.
Schedules, routes, accommodation, facilities, services and other travel arrangements may be changed by suppliers for operational, safety, regulatory or other reasons.
Persia Travel will provide reasonable assistance where an issue affects a booking made through us, subject to the applicable supplier conditions and our obligations under Australian law.
You must not:
• Use the website for fraudulent, unlawful or misleading purposes.
• Make false, speculative or fraudulent reservations.
• Attempt to gain unauthorised access to our website, systems or customer accounts.
• Use automated systems, scraping tools, robots or similar technologies to access or extract information without written authorisation.
• Interfere with the security, availability or operation of the website.
• Introduce malicious software, harmful code or other technologies intended to disrupt our systems.
• Copy, reproduce, commercially exploit or redistribute website content without appropriate authorisation.
• Impersonate another person or provide false information.
Persia Travel may investigate transactions, accounts or bookings where fraud, unauthorised payment activity, abuse or suspicious behaviour is reasonably suspected.
We may temporarily restrict an account or booking while an investigation is conducted.
Where appropriate, we may cancel fraudulent transactions, suspend or close accounts and refer suspected unlawful activity to relevant authorities or payment providers.
Unless otherwise stated, the content, branding, design, software and other materials made available through the Persia Travel website are owned by or licensed to Persia Travel or its respective suppliers.
You may use information provided through our website for legitimate personal travel purposes.
You must not reproduce, modify, distribute, sell, commercially exploit or create derivative works from protected website content without appropriate permission.
We aim to maintain reliable access to our website and booking services, but continuous or uninterrupted availability cannot be guaranteed.
Access may occasionally be affected by maintenance, technical issues, supplier systems, telecommunications failures or circumstances outside our reasonable control.
Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian legislation.
To the extent permitted by law, Persia Travel is not responsible for losses arising solely from circumstances outside our reasonable control, including supplier disruptions, weather events, government actions or other events affecting travel services.
Personal information collected through Persia Travel is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Information may also need to be provided to airlines, accommodation providers, payment processors and other travel suppliers where necessary to process or fulfil your booking.
Persia Travel may update these Terms of Use from time to time to reflect changes to our services, business practices or applicable requirements.
The current version will be published on our website with its applicable revision date.
Your use of our services following an update will be subject to the terms applicable at that time.
These Terms of Use are governed by the laws of Victoria, Australia.
Subject to any rights you may have under applicable consumer legislation, disputes relating to these Terms or the use of our services will be subject to the jurisdiction of the courts and tribunals of Victoria and any courts with applicable jurisdiction.
For enquiries regarding these Terms of Use or a Persia Travel booking, contact:
Persia Travel
25A Tunstall Square
Doncaster East VIC 3109
Phone: 1300 105 090
Email: info@persiatravel.com.au
