This Refund Policy explains how Persia Travel handles cancellations, amendments and refund requests for travel services booked through our platform.
Travel bookings are generally subject to the rules and conditions of the relevant airline, hotel, tour operator, transport provider or other travel supplier. By making a booking through Persia Travel, you agree to the applicable supplier conditions and this Refund Policy.
Flight refunds are subject to the fare rules and conditions of the relevant airline.
Depending on the ticket purchased, you may be eligible for:
Airline processing times vary and may depend on the carrier, fare type, payment method and circumstances of the cancellation.
Flight changes, reissues, date amendments and permitted name corrections may be subject to airline fees, fare differences and applicable service charges.
Hotel cancellations and refunds are governed by the conditions attached to the accommodation rate selected at the time of booking.
You may be eligible for:
The applicable hotel conditions should be reviewed carefully before completing your booking.
Tours, attractions and activities are subject to the cancellation policy of the relevant operator.
Depending on the booking conditions, you may be eligible for:
If an operator cancels an eligible service and no suitable alternative is accepted, the applicable supplier refund conditions will apply.
Refunds for car rentals, transfers and transport services depend on the conditions of the relevant provider.
Refund eligibility may be affected by:
Customers are responsible for ensuring they meet all applicable provider requirements before using the service.
Holiday packages may contain multiple components including flights, accommodation, tours, transfers and other services.
Each component may have separate cancellation and refund conditions.
A package refund may therefore include:
The total refundable amount will depend on the conditions applying to each component of the package.
Persia Travel service fees, booking fees, handling charges and other applicable fees may be non refundable where permitted by law and disclosed as part of the booking process.
Whether a service fee is refundable depends on the circumstances of the cancellation, the service provided and any applicable consumer rights.
Refunds may involve multiple parties including Persia Travel, travel suppliers, payment processors and financial institutions.
Processing times therefore vary depending on the booking and provider.
Once an approved refund has been processed by Persia Travel, additional time may be required for the funds to appear through your bank, card provider or payment service.
Where possible, you will be notified once the refund has been processed from our side.
Subject to applicable consumer rights and supplier conditions, a refund may not be available in circumstances including:
To request a refund, contact Persia Travel and provide:
Our team will review the applicable booking and supplier conditions and advise you of the available options.
Where a refund is available, we will confirm the expected refundable amount and any applicable charges before processing the request where practicable.
Approved refunds will generally be returned to the original payment method used for the booking unless another arrangement is required or agreed.
Refunds cannot always be redirected to a different person, card or bank account due to payment security and fraud prevention requirements.
If an airline, hotel, tour operator or other supplier cancels a travel service, the available options will depend on the supplier conditions and applicable law.
Depending on the circumstances, options may include:
Persia Travel will provide reasonable assistance in communicating available options provided by the relevant supplier.
Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Persia Travel may update this Refund Policy from time to time to reflect changes to our services, supplier arrangements or applicable requirements.
The current version will be published on our website with the applicable revision date.
Persia Travel
25A Tunstall Square
Doncaster East VIC 3109
Australia
Phone: 1300 105 090
Email: info@persiatravel.com.au
