Find answers to common questions about booking with Persia Travel, including flights, accommodation, payments, cancellations, refunds, travel documents and customer support.
You can search and book available travel services through the Persia Travel website. Select your destination, travel dates and passenger details, compare the available options and proceed through the booking process.
Before making payment, carefully review your passenger details, itinerary, price and applicable booking conditions.
Once your booking has been successfully completed and confirmed, confirmation information will be sent to the email address provided during the booking process.
Your confirmation may include your booking reference, passenger details, itinerary and other important travel information.
If you cannot find the email, check your spam or junk folder and confirm that the email address entered during booking was correct.
Changes depend on the conditions of the airline, hotel or other travel supplier.
Some bookings allow changes subject to supplier fees, fare differences and applicable service charges. Other bookings may not permit changes.
Contact Persia Travel with your booking reference so we can check the conditions applicable to your reservation.
Contact our support team with your booking reference and cancellation request.
Cancellation eligibility depends on the applicable supplier conditions. A booking may be fully refundable, partially refundable or non refundable.
Refund processing times vary depending on the airline or travel supplier, payment method and circumstances of the booking.
Once an approved refund has been processed, additional time may be required for your bank, card provider or payment service to return the funds to your account.
Refund and cancellation conditions should be reviewed before completing your booking.
If you already have a confirmed booking, contact Persia Travel with your booking reference and we can assist you in checking the applicable conditions.
Yes. You may make a booking for another traveller provided that you are authorised to do so and enter their information accurately.
Passenger names and other required details should match the identification or passport that will be used for travel.
Travel prices can change because of availability, demand, supplier pricing, currency movements, fare inventory and other factors.
A price displayed during an earlier search may no longer be available when you return to complete the booking.
The applicable price will be displayed during the booking process before payment is completed.
Available payment methods are displayed during checkout and may vary depending on the booking, currency and transaction.
Payments are processed through the payment options available on the Persia Travel booking platform.
Persia Travel uses secure technology designed to protect information transmitted during the booking and payment process.
Payment transactions may also be processed by authorised third party payment providers with their own security and verification requirements.
Visa requirements depend on your nationality, destination, transit countries, purpose of travel and length of stay.
Travellers are responsible for checking and obtaining all required visas and entry permissions before departure.
Requirements vary depending on your journey, but international travellers may require:
Always check current requirements with the relevant official authorities before travelling.
Travel insurance is strongly recommended and may be required for entry into certain destinations.
Depending on the policy, travel insurance may provide protection for eligible medical expenses, cancellations, travel disruptions, baggage problems and other unexpected events.
Always review the policy coverage, limits and exclusions before purchasing.
For the latest operational information, check directly with the operating airline using your flight number and travel date.
Airlines provide the most current information regarding departure times, delays, cancellations, terminals and gate information.
Check the latest information provided by the operating airline and contact Persia Travel if you require assistance with a booking made through us.
Depending on the circumstances and applicable conditions, options may include rebooking, alternative travel arrangements, travel credit or a refund.
Report lost, delayed or damaged baggage directly to the operating airline at the airport as soon as possible.
Obtain a baggage report or reference number and keep all relevant documentation and receipts.
Baggage claims are generally handled by the operating airline in accordance with its procedures and applicable regulations.
Recommended check in times vary depending on the airline, airport, destination and type of flight.
As a general guide, travellers commonly allow approximately three hours for international departures and two hours for domestic departures, but you should always check the specific requirements of your airline.
Airlines generally have separate passenger categories and fare rules for adults, children and infants.
Enter the correct age or date of birth for each passenger when making the booking so the appropriate fare and conditions can be applied.
Yes. Our team can assist with travel options based on your destination, travel dates, number of passengers, preferences and budget.
Available packages and services depend on supplier availability at the time of enquiry or booking.
Persia Travel may provide general travel and visa information where available.
Visa requirements and decisions are controlled by the relevant government, embassy, consulate or immigration authority. Persia Travel cannot guarantee that a visa or entry permission will be granted.
Seat selection, additional baggage and other optional services depend on the airline and fare purchased.
Additional charges may apply. Availability is determined by the relevant airline.
Contact Persia Travel as soon as possible.
Airline rules for passenger name corrections vary. Some corrections may be permitted subject to a fee, while significant changes may require cancellation and a new booking.
Always check passenger names carefully before completing payment.
First check your email spam or junk folder.
If you still cannot locate your confirmation, contact Persia Travel and provide your name, email address and relevant transaction information so our team can investigate.
Yes. Our team can assist with enquiries relating to bookings made through Persia Travel, including applicable changes, cancellations, disruptions and general booking support.
If your question is not answered above, contact our team and provide your booking reference where applicable.
Persia Travel
25A Tunstall Square
Doncaster East VIC 3109
Phone: 1300 105 090
Email: info@persiatravel.com.au
